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ThermoPot FAQs & Manual

Click on the ThermoPot logo to download the Manual:

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*Drain out all of the water in inner pot after water was boiled for the first time in use. Bad smell may occur in the first few use , as the number of times increase, smell gradually decrease.

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Connect the power cord to power supply, the logo and symbol“1”on screen will be displayed, indicating that product is standby. Press“reboil”button , product will start working. When water boiled to 100°C, “reboil”button indicator will flash for 60 seconds, if indicator off, indicating that switch to“keep warm”mode. Press “reboil”button for 5 seconds, product can turn to standby mode.

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Press the“Temp set”button for changing the keep warm temperature as cycle:85°C→75°C65°C→55°C→45°C→ Temp decline→95°C. The default keep warm temperature is 85°C. When choosing“Temp decline”, screen will display this symbol“--”, temperature will decline.

Press the "safety lock" button to unlock water dispense function. After the lock indicator off, press and hold the "electric dispenser" button to dispense water. dispense stop if not pressing the button, the safety lock will auto restart if no operation for 10 seconds. Press and hold the "safety lock" button for 5 seconds, the safety lock button and dispense button will be light up (flashing 3 times)that means Remove safety lock function. At present, The dispense can be out of water at any time. Press the "safety lock" button, the safety lock will restart.

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For energy conservation, The machine is still dispense available under the standby mode. In the power, press and hold "reboil" button for 5 seconds to enter standby mode, and press "dispense" button

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If you notice limescale building up in the Thermopot, a packet of citric acid (absolutely safe for consumption) is the best to remove them. Steps to remove limescale with citric acid:

1. Fill the Smart Eco Thermopot with 2L of water 
2. Add in a packet of the citric acid into the water
3. Set the temperature at 95°C and leave it for two hours 
4. After two hours, remove water from the Smart Eco Thermopot. There might be some white residue on the bottom of the inner tank. They are from the citric acid and can easily be wiped away with a damp cloth. 

1. Cleaning the main body.
-Wipe the body with a dry soft cloth.*(Never use a wet cloth for cleaning)
-To remove heavy dirt, wipe it with a cloth wrung tightly.
-To avoid deformation or cracking, do not use benzine, thinner or liquid cleaners.
-Chemical cloth may cause the change in color or the unit.

2. Cleaning the inner pot.
-Wipe the inner pot with a sponge. Do not use detergent or stainless steel brush, or nylon brush. The deposit of minerals inside water will cause limescale on inner pot surface but is harmless to health.
-You may clean the inner pot by limescale once every 2-3months. Lemon acid can be found in retail houseware shops. Please check how to use from the packaging of the lemon acid cleaner.
3. Changing the seal ring.
-If the seal ring is damaged or hardened, steam may leak from the lid when using. User should replace a new seal ring.
-The plastic inside the lid may deform and change color after using for some period of time. Please change a new lid when this occurs.

Issues Possible Reason Suggested Solution
White or gittery powder inside water The water source may contain too much mineral which sticks on the inner pot surface as limescale. Clean with lemon acid.
Bad smell occurs after boiling. Chlorine in tap water may cause smell after boiling or the machine oil on the heating element may cause smell during the first few uses. Press reboil key to reboil water and discard after 2-3 attempts.
Dispense function does not work right after boiling. Filter may be clogged or bubbles inside pump may be affecting dispense function. Clean the filter with a brush or open and close the lid once and try again.
Dispense function does not work. Lock function may be active. Press unlock key to deactivate the dispense function.
Hot water leakage. Water may have been filled more than the maximum mark. Reduce water level inside inner pot.
Not working. Power may not be switched on. Check to confirm power cord is plugged in and switched on.
ThermoPot body hot when using. - To maintain hot water temperature in the inner pot, the body of the pot may reach 65° under normal conditions.

    1. How to boil water?

Connect the power cord to power supply, the logo and symbol“1”on screen will be displayed, indicating that product is standby. Press“reboil”button , product will start working. When water boiled to 100°C, “reboil”button indicator will flash for 60 seconds, if indicator off, indicating that switch to“keep warm”mode. Press “reboil”button for 5 seconds, product can turn to standby mode.

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    1. How to set temperature for keep warm setting?

Press the“Temp set”button for changing the keep warm temperature as cycle:85°C→75°C65°C→55°C→45°C→ Temp decline→95°C. The default keep warm temperature is 85°C. When choosing“Temp decline”, screen will display this symbol“--”, temperature will decline.

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    1. How to turn on/off re-boil function?

Press and hold "reboil" button for 5 seconds to enter standby mode. Press this button, indicator light to go out and return to work. Press "re-boil" again to activate function.

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    1. How to use fast cooling function?

Press "purified water" button 5 sec, cooling indicator will flash on display screen.Indicator will light up on display screen when the set temperature is reached.

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    1. How to use tap water/purified water mood?
1. Tap water mode.
-Wipe the body with a dry soft cloth.*(Never use a wet cloth for cleaning)
-Product will default to tap water mode when it starts working. After water is boiled to 100°C, can reduce chlorine.
-To avoid deformation or cracking, do not use benzine, thinner or liquid cleaners.

2. Purified Water Mode.
Press “purified water” button to start purified water mode and indicator on. The default keep warm temperature is 45°C. Setting specified temperature and keep warm directly without reaching a boil to 100°C.
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