REFUND & EXCHANGE POLICY.

At ENHANS we want our customers to be completely satisfied with their purchases.

We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our Customer Service Hotline at +6017 417 2177 or hello@enhans.com.my.

This Returns Policy only applies where you make a purchase online from our website.

What is the return process?

Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:


(Excluding goods marked as display set items or clearance goods).The general requirements for returns are as follows:

  1. You have proof of purchase (order invoice number and receipt).
  2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
  3. The product must not have been used or installed or had any data inputted.

  1. On the occasion that the product becomes faulty within the warranty period, it must be returned for inspection to prove it is a genuine defect before any actions can be taken. 
  2. The product will be repaired if the product is proven to be a genuine defect.
  3. We will provide free pick-up services from customer places.
  4. Customers must return the product with the original packaging.

  1.  If the product is damaged upon arrival, please contact us as soon as possible and provide a clear picture of damaged parts with description.
  2.  The case will be view from case to case basis.

  1.  Once we receive your item, we will inspect it and notify you that we have received your returned item.
  2.  We will immediately notify you on the status of your refund after inspecting the item.
  3. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  1.  Enhans will provide pick-up services for the products within warranty period. 
  2.  If the product is found in any case that is not covered by Enhans Warranty Policy, the customer will have to bear all cost incurred of the whole process including service and repair cost. 

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready when you contact our Customer Service Hotline at +6017 417 2177 or hello@enhans.com.my.

Our customer service agent will verify the return reason and arrange a free return pick-up for you. Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.

If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Hotline. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.

If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.


Returns FAQ:

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping for faulty products on date of arrival. Our Customer Service agent will verify and assess the return reason and arrange a free return pick-up for you if you contact the team on the arrival date.

Changes of mind or other exchanges are not applicable.

We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

If any goods are delivered to you are damaged, simply contact our Customer Service Hotline within seven (7) working days of receiving the delivery.

We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you.

Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

If you found the goods to be faulty or defective, simply contact our Customer Service Hotline within seven (7) working days of delivery and we will determine if the product is faulty or defective. If the product is proved to be defective and faulty after our inspection, we will offer you the following solution:

Replacement: The same product that you ordered will be shipped to you at our expense. Our Customer Service Hotline will contact you with the replacement product delivery time, and the process to return the Dead on Arrival product.

Product must be deemed faulty or defective by our Customer Service Hotline within seven (7) working days of delivery in order to receive a replacement unit. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable. Replacement will not be approved for any unit that has been tampered with or any defects caused by repair persons not authorized by Enhans.These defects include damages caused in the process of shipping, altering, or repairing the Enhans product (or any of its parts) when the repair is performed by a repair person not authorized by Enhans.



Refunds FAQ:

Your returned items, together with your return slip, are usually received and accepted at our warehouse within seven (7) working days after the courier company picks up the package from you. A refund will be issued shortly after we receive your items from the courier company, according to the preferred refund method indicated on your return slip.

For credit cards, it may take up to fourteen (14) working days, subject to processing duration of the bank.

If you paid using a credit card, the refund will be made to your credit card.

We regret to inform that any cancellations due to a change of mind will not be accepted. If the item delivered is the correct item ordered and is not defective, it will not be considered for a refund. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.


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